Privacy policy
Last updated: 11 August 2026
This privacy policy explains how Processive Ltd collects and uses personal information when you visit our website, contact us, book a process review or otherwise interact with us.
Who we are
Processive Ltd is the controller of the personal information described in this privacy policy where we determine how and why that information is used.
Processive Ltd
Company number: 16552172
1 Douglas Close, NR6 6DH
Email: hello@processive.co.uk
Information we may collect
The personal information we collect depends on how you interact with Processive.
Information you provide to us
- Your name and contact details, such as your email address and telephone number.
- Your organisation, role or other professional information you provide to us.
- Information contained in an enquiry, email or other communication with us.
- Information you provide when arranging a meeting or process review.
- Information necessary to establish, manage or deliver a business relationship with you or your organisation.
Website and technical information
Our website hosting, security and technical services may record information such as your IP address, browser and device type, pages requested, date and time of access and related technical information. This information may be used to operate, secure and troubleshoot the website.
Information from other sources
In some circumstances we may receive professional contact information from your organisation, from someone who introduces you to us, or from publicly available business sources. Where we use information obtained from another source, we will do so only where we have an appropriate reason and lawful basis.
How we use your information
We may use personal information for the following purposes:
- To respond to enquiries and communicate with you.
- To arrange meetings, process reviews and other requested discussions.
- To understand your organisation’s requirements and prepare proposals or other information you request.
- To enter into, administer and deliver contracts and services.
- To manage relationships with customers, suppliers and professional contacts.
- To operate, maintain, protect and improve our website and systems.
- To maintain appropriate business, financial and administrative records.
- To comply with legal or regulatory requirements that apply to us.
Our lawful bases
UK data protection law requires us to have a lawful basis for using personal information. Depending on the circumstances, we may rely on:
- Contract: where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
- Legitimate interests: where it is reasonably necessary for us to operate and develop our business, respond to business enquiries, manage professional relationships, provide services or protect our systems, provided those interests are not overridden by your rights and interests.
- Legal obligation: where we need to use information to comply with a legal requirement.
- Consent: where we specifically ask for and receive your consent for a particular use of your information.
Bookings and external services
Our website may link to external services, including services used to arrange meetings. If you choose to use an external service, information you provide may also be processed by that provider in accordance with its own privacy information.
Cookies and similar technologies
Our website may use cookies or similar technologies that are necessary for the site to operate, maintain security or remember choices you make.
If we use optional analytics, tracking or similar technologies that require consent, we will provide information about them and ask for consent before using them where required.
Who we may share information with
We do not sell your personal information.
Where necessary, we may share personal information with organisations that help us operate Processive or provide our services. These may include:
- website hosting, IT and security providers;
- email, cloud and business productivity providers;
- calendar, meeting and booking services;
- professional advisers such as accountants, insurers or legal advisers;
- regulators, courts, law enforcement or other authorities where disclosure is required or permitted by law; and
- other suppliers acting on our behalf where they need information to provide an agreed service.
Where another organisation processes personal information on our behalf, we take appropriate steps to require it to protect that information and use it only for the agreed purpose.
International transfers
Some technology or service providers may process information outside the United Kingdom. Where personal information is transferred internationally and UK data protection law requires additional protection, we will use an appropriate transfer mechanism or other safeguard.
You can contact us if you would like further information about safeguards relevant to your personal information.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
When deciding how long information should be retained, we consider the nature of the information, our relationship with you or your organisation, whether the information remains necessary for an ongoing service or enquiry, relevant legal and accounting requirements, security requirements and the need to establish or defend legal claims.
When information is no longer required, we will delete it or otherwise dispose of it appropriately.
Information processed for our customers
Processive may provide services that involve processing personal information as part of a customer’s operational process or managed service.
In those circumstances, the customer may determine why and how the information is used and Processive may act as a processor on the customer’s behalf. Those arrangements are governed by the relevant customer agreement and data-processing terms. This website privacy policy primarily explains how Processive uses personal information for its own purposes.
Keeping information secure
We take proportionate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet service or method of electronic storage can remove every security risk, so we cannot guarantee absolute security.
Your data protection rights
Depending on the circumstances and the lawful basis we rely on, you may have rights in relation to your personal information, including the right to:
- ask for access to your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to erase personal information in certain circumstances;
- ask us to restrict how personal information is used in certain circumstances;
- object to certain uses of your personal information;
- receive or transfer certain information where the right to data portability applies; and
- withdraw consent at any time where consent is the basis on which we use your information.
Not every right applies in every circumstance. If you want to exercise a data protection right, contact us at hello@processive.co.uk.
Your right to object: where we rely on legitimate interests, you may have the right to object to our use of your personal information. If you object, we will consider your circumstances and whether we have compelling legitimate grounds to continue the processing.
Complaints
If you have a concern about how we have used your personal information, please contact us first so that we have an opportunity to investigate it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
- Website: Make a complaint to the ICO
- Telephone: 0303 123 1113
Changes to this privacy policy
We may update this privacy policy as our website, services or use of personal information changes. The date at the top of this page shows when it was last updated.
Processive Ltd
Company number: 16552172
1 Douglas Close, NR6 6DH
hello@processive.co.uk